Is smart booking system fit for your business?
In the fast-paced era where everyone values efficiency, Smart Booking System starts to replace the traditional one with its advantages of efficiency and accuracy. Appointments have always been done through phone calls, emails or SMS, where customer service always needs to handle a lot of enquiries at a time. Not only does it cost inefficiency, but also increases the chances of errors and missed orders, causing long waiting time and unnecessary complaints.
Smart Booking System brings benefits to both merchants and customers, improving the customer experience while saving costs for the company. Let’s look into the advantages of the Smart Booking System in detail below!
Smoothen communication between merchants and customers
Smart booking system lists the service details with both pictures and texts, which is clear and easy to understand. It can give customers higher confidence in the service by reducing the doubts. After completing the appointment booking, customers will receive email and SMS for confirmation. The system will also send a reminder email or SMS to customers before the booking time, increasing the attendance rate and shaping a good company image.
Real-time synchronized online appointments
Merchants can receive simultaneously when the customers are making booking requests through the smart booking system. It helps coordinate different bookings, giving higher flexibility to the company and avoiding chaotic arrangements to happen while having HR manually verifying the requests. On top of that, synchronized online booking can reduce the chance of having repeated booking. Customers can choose according to the availability and the whole booking process can be shortened.
Digitized operations without time and location restrictions
The smart booking system isn’t bounded by time as it doesn’t require any receptionists for customer service, greatly reducing the manpower needed. With the advantages of the digital systems, multiple appointments can be processed at the same time, customers do not need to wait anymore. Customers can also choose to make the booking request without location limits, which improves the customer experience in different aspects.
Reduce in time and labour costs needed
The digitization of the booking system reduces the possibility of human errors, so as to avoid the extra time, costs and efforts needed to fix errors. Also, the system can run on its own and no HR needed for handling the booking procedures. This reduces the labour costs, at the same time making the booking requests more accurate.
Efficient operation management
According to the merchants’ demands, the booking system can charge commission from the customers to protect the benefits for the both parties. Merchants can also set the service hours freely, or add terms and conditions for specific customers. These small details would all help smoothen the whole business operation and make it more efficient.
Generate report for insights and business opportunities
Back-end system of the whole smart booking system can generate reports that assist merchants to analyse based on their business conditions, such as the main customer segment, busiest hours, most popular service, etc. This enables better allocation of resources and time for more profits. Businesses can make use of such reports to discover the business opportunities and win the competitors.